Frequently
asked questions

RizPay is a Nigerian app for buying discounted data and airtime and paying electricity and cable TV bills from one wallet, which you fund by bank transfer. It runs on iOS, Android and the web at https://my.rizpay.app. If a purchase fails, the money goes back to your wallet automatically. RizPay was founded in 2024.

Download the RizPay app from the App Store or Google Play, or sign up at https://my.rizpay.app. Fund your wallet by bank transfer to the account number on the Add Money screen, choose airtime, data, electricity or cable TV, enter the number and confirm the payment.

RizPay supports four main bill categories: (1) Airtime for MTN, Glo, Airtel, and 9mobile, (2) Data bundles including daily, weekly, and monthly plans, (3) Electricity for all Nigerian DisCos like IKEDC, EKEDC, AEDC, PHED, KEDCO, and others, (4) Cable TV for DStv, GOtv, and Startimes subscriptions.

RizPay does one job: data, airtime, electricity and cable TV from a wallet you fund by bank transfer. Data and airtime are discounted, there is no RizPay fee on bill payments, every fee we do charge is listed at https://www.rizpay.app/fees, and a failed purchase goes back to your wallet automatically.

Simply visit https://my.rizpay.app/signup or download the mobile app from the Play Store or App Store. Sign up with your email, verify it, and you can begin using RizPay immediately.

Yes, RizPay works round the clock, allowing you to make payments any time of the day, every day.

Yes, RizPay has both Android and iOS mobile apps. You can download them on the Play Store or App Store. The service is also available via the web at https://my.rizpay.app.

Yes, as long as you have an internet connection, you can use RizPay globally to pay for services in Nigeria.

RizPay supports MTN, Airtel, Glo, and 9Mobile for both airtime and data bundle purchases.

You can access daily, weekly, monthly, night plans, and business data bundles across all major Nigerian networks.

Yes. RizPay supports DSTV, GOTV, and Startimes renewals. Enter your smartcard or IUC number, choose a package and pay from your wallet.

Select your DisCo in the Electricity section, enter your meter number, confirm the name on the meter, and pay. For prepaid meters your token is on the receipt once the purchase completes.

Yes. Scheduled payments are live in the app and on the web. You can set a bill to pay once on a date, or on repeat daily, weekly or monthly, and pause, resume or cancel a schedule at any time.

Yes. Businesses or users who want to pay bills in bulk can use RizPay. Reach out via the contact form to enable this feature.

Yes. You can pay for different meters and view each payment in your transaction history.

RizPay supports both prepaid and postpaid for most major DisCos. View details at https://www.rizpay.app/pricing/electricity.

Yes. Open Scheduled payments in the app or on the web, choose the bill, and set it to run once or daily, weekly or monthly. Each run is paid from your wallet and shows in the schedule history.

All you need is a verified email address to start. Upgrading to Tier 2 with your BVN and NIN gives you wallet withdrawals and free wallet funding, within the daily and weekly limits shown in the app.

To upgrade, go to your account settings and validate your BVN and NIN. Once verified, you’ll be moved to Tier 2 automatically.

Tier 2 users can withdraw from their wallet and get free wallet funding by bank transfer, within the daily and weekly limits shown in the app.

You can fund your RizPay wallet through bank transfer to the automatically generated account linked to your profile.

Tap Add Money in the app to see your wallet account number, then send a bank transfer to it. Your wallet is credited when the transfer arrives. The Add Money screen shows how many free transfers you have left and any processing fee.

Yes, if you're a Tier 2 user and have linked a BVN-matching bank account, you can withdraw unused funds.

Yes. Your transaction history is available in your dashboard, allowing you to track every payment.

Most failed transactions are automatically refunded. If not, contact support via https://www.rizpay.app/contact or WhatsApp at https://wa.me/message/CLFP5IXZRYZYL1.

Yes. You’ll receive in-app notifications and receipts for all transactions, and tokens for electricity payments.

There is no RizPay fee on airtime, data, electricity or cable TV. Withdrawals to your bank cost 1%, at least ₦100 and at most ₦500, plus ₦50 stamp duty on withdrawals of ₦10,000 or more. Funding your wallet is free for verified accounts within the daily and weekly limits; other transfers carry a processing fee shown on the Add Money screen. Every fee is listed at https://www.rizpay.app/fees.

Every account has a referral code. When a referral offer is running, the app shows the reward and the conditions that apply. Rewards and their amounts can change, and the rules are in our Referral Policy at https://www.rizpay.app/referral-policy.

Share your referral code or link. The person enters it when they sign up. If a referral offer is running, the app shows what qualifies and the reward.

Any referral rewards follow the rules in our Referral Policy at https://www.rizpay.app/referral-policy. Pending rewards show in the app.

They can still enter your code manually in their settings after signing up, as long as no code has been used before.

No, you can only earn once per user, even if they join new programs later.

No. Once a referral is set, it cannot be changed.

Yes. You can view pending referral commissions in your dashboard, but eligibility status is only visible when payouts are made.

RizPay protects your account with encrypted connections, passkey sign-in, a transaction PIN you can switch on for payments and that is required before you send money, and tier-based limits on your account.

Yes, transaction monitoring and tier-based limits are enforced to prevent fraud and ensure safe usage.

Most failed transactions are automatically refunded. If not, contact our support team at https://www.rizpay.app/contact or on WhatsApp.

Yes, BVN is securely processed only for identity verification and fraud protection. It is never shared or used beyond verification.

RizPay is a bill payment and wallet service, not a bank. Our terms of service at https://www.rizpay.app/terms-of-service explain what RizPay offers and what it does not.

Yes. RizPay offers an invite-only reseller program for agents, cybercafés, and bulk buyers. Reach out via https://www.rizpay.app/contact.

Yes. RizPay can support multiple users, meters, and bulk transactions. Contact support to get set up.

Yes. RizPay provides a REST API that allows developers and businesses to integrate bill payment services into their own applications. The API supports airtime, data, electricity, and cable TV payments with webhook notifications for real-time updates. Visit https://developers.rizpay.app for documentation.

Visit https://www.rizpay.app/contact or message us on WhatsApp via https://wa.me/message/CLFP5IXZRYZYL1.

Follow us on social media or subscribe via the homepage to get updates on new features, offers, and product tips.

Yes! We value your feedback. Use the contact form to suggest features or improvements.

The Storefront Program gives you a branded bill payment store at your own subdomain on payfront.store (e.g. yourbrand.payfront.store). Your customers register, fund their wallets, and pay for airtime, data, electricity, and cable TV through your store. You set the pricing markup and earn a margin on every transaction. RizPay manages user accounts, wallets, and payment processing.

No. Unlike the API program, the Storefront Program requires no wallet funding from you. Your customers fund their own wallets directly with RizPay. You earn a margin per transaction that is credited to your account automatically.

Once your storefront is approved, you can set pricing markup rules from your dashboard at my.rizpay.app. You can set a global markup, different rates per network (e.g. MTN vs Airtel vs Glo), per product type (e.g. all airtime vs all electricity), or per individual product. Markups can be a percentage of the base rate or a flat Naira amount, with optional minimum and maximum caps.

Customers who register through your storefront are RizPay users. RizPay manages their accounts, wallets, and personal data. You see a view of their transactions on your dashboard. You are responsible for how you market your storefront to them, but you do not manage their accounts directly.

Sign in to my.rizpay.app and navigate to Storefront in the sidebar to submit your application. You will choose your subdomain, display name, and template. Applications are reviewed by the RizPay team. See our storefront documentation at storefront.rizpay.app/docs for the full setup guide.

With the API program, you integrate RizPay's REST API into your own application. You manage your users and how they fund their accounts. When your users want to buy airtime, data, electricity, or cable TV, your app calls our API and we process the transaction. You earn a margin on each successful transaction, credited to your RizPay wallet. Your users never interact with RizPay directly.

With the API program, you build your own app on top of our API. You manage users, funding, and the user experience. With the Storefront Program, we give you a ready-made branded store. Your customers register and pay directly through your storefront - RizPay handles accounts, wallets, and payments. The API program needs developer resources to integrate. The Storefront Program is ready after approval and configuration.